Gem call center must be very useful when used by customers. That’s because, regulations in the banking world are not as simple as imagined. When a person has not long struggled in the world of banking, confusion must be felt in various aspects. It is not a good decision if the confusion is self-thought of.
After all, self-thought-out confusion will not solve the problem. Even searching the internet is not entirely answered. In these conditions, the best way that can be done is to contact the call center. If you contact the call center, a detailed answer will definitely be obtained.
But now, most customers do not know when the right time to contact the call center. Don’t just contact the gem call center when you have a problem. There are several banking services provided by CS so you can contact it when you need the service.
Various Services Available at its Call Center
Customer complaint service is the first feature on permata call. This is the most common type of service on a call center. Most people even consider that this is the only benefit of permatatel’s existence. Complaints that can be talked about by yourself vary. The first complaint related to lack of funds.
If you feel that any funds have disappeared from the balance, contact the gem call center for further purposes. PermataTel can also be contacted if you have some questions related to various services provided by Permata. By questioning over the phone, the time to come to the bank can be cut.
You can also contact this call center if you have various problems on the ATM card such as lost or swallowed. In such a case, CS will temporarily block your ATM card so as to minimize the possibility of the card being used by irresponsible people.
Gem call centers can also be used when you want to know the general information from banking. The first information that is very searchable relates to the balance. Just by answering a few questions, the balance of your account will be mentioned. In addition to the balance, the last transaction amount will also be mentioned.
Some information about the product can also be obtained if you contact it. Permata itself actually has many product services. Such product services such as savings and credit cards. In addition, there are also product services that are not too common such as bank statements, loans, to deposits.
If you are in a new city and do not know the city very well, contacting the gem call center is also necessary. By contacting him, you can find out the nearest Permata branch so that it makes it easier to do problems. CS will also answer when you ask the latest currency exchange rate.
Call Center Also Serves Transactions
In addition to providing a variety of information, call centers can also serve a variety of transactions. One of the most common transactions that can be done through PermataTel is transfer. The transfer itself is not only done to the first fellow bank. This transfer can also be made to other banks.
In fact, permata call centers also provide transfer features to digital wallets such as OVO and DANA. Payment of some bills and purchases can also be made through a call center. One of the most common payments through PermataTel is credit card payments. When doing this, there are two data that need to be prepared.
The first data is account data and the second data is credit card data. Account data is used as the party that will pay while credit card data is used as a bill to be paid. Some installments can also be paid through this call center. The installments themselves are like FIF and ACC.
Actually, other types of finance installments can also be paid. But make sure the finance is official finance in Indonesia. If it is not official, PermataTel may not provide direct payment features to the finance. For this type of finance, CS will suggest transactions in the form of ordinary transfers.
Some bills can actually be paid through PermataTel. The bill itself is very varied such as PAM to Telkom. In fact, bills from education to electricity costs can also be done through a call center. When paying bills, make sure the requested data is answered correctly. If it is wrong, it could be that the payment is even the wrong purpose.
This makes the money you spend do not even pay the bill. For the last time, the existence of a call center will also help related to the purchase of several things. One of the most likely is electronic pulses. However, make sure the number entered is correct. In addition, Permata Tel will also help with foreign exchange purchases.
How to Contact Permata Call Center
Contacting the call center itself is not a difficult matter. Everyone can definitely contact him by himself. To contact PermataTel, there are different numbers when you are at home and abroad. That’s because, there are different costs that need to be incurred. If you are abroad, the tariff used is interlocal.
If you contact within the country, there are three options depending on the type of service you have. The three types of options include PermataTel, Priority Banking, and Preffered Banking. PermataTel is the most common type because it can be used by anyone. However, priority and preffered banking are only reserved for certain people.
Priority banking is only for customers who have met the criteria and entered the priority category. As for preffered banking, who can contact him only customers with premium services. If you want to contact permata Tel call center , you can call 1500-111. For priority banking services, you can call 1500-100.
As for preffered banking services, you can call 1500-110. The number is certainly different when communication is to be done abroad. But the division is still the same. Contacting abroad also needs to see whether to use PermataTel, Priority Banking, or Preffered Banking.
For permataTel, the overseas number is +6221-1500-111. For priority banking itself, the overseas number is +621-1500-100. Finally, the preffered banking of its overseas number is +6221-1500-110. You can call all these numbers freely for 24 hours. With that, the problem in the early hours of the morning will also be resolved.
Contacts Aren’t Just Made Over the Phone
Contacting the permata call center can not only be done via phone. There is an alternative way if you do not have an electronic pulse stock. The first way to do this is by email.
Bank Permata itself has an official email service at care@permatabank.co.id address. By contacting him, you will get an answer for free. However, the waiting time for communication via email is obviously slower than directly using the phone.
If you want to be simpler, you can also contact him via social media. The official social media of permata Bank can be found on twitter with @PermataCare account. On twitter, you can contact the account either via direct message (DM) or by mentioning questions to the account.
Do not be harmed because you do not use call center facilities when facing obstacles in the banking world. This will obviously be an unpleasant experience considering contacting the call center itself is actually not a difficult matter. Therefore, be sure to store gem call center contacts on your phone.