How to contact the permata bank call center is not as difficult as it seems. Some people find this difficult because they don’t know how. In fact, if how to contact this call center is known, the person must be aware that the way is very easy. When contacting the call center, customers must be very helpful.
That’s because, the call center response is very fast in solving various kinds of problems. It is not appropriate not to contact him when confused in banking affairs. That’s because, the problem will not be completely resolved even if you have found out from many articles. That’s because the info is invalid.
It will be easier if you directly contact the permata bank call center. That’s because, the question will be directly answered by CS. The answer from CS is certainly official and the same as the answer that will be obtained when it comes directly to the bank. Therefore, make sure you know how to contact the cs.
How to Contact a Call Center By Phone
The first way to contact the call center is of course by phone. Permata bank itself divides its services to several contacts. The first service provided is called PermataTel. This is the most common type of service that can be used by anyone. PermataTel itself is available on two contacts.
The first contact is for domestic needs while the second contact is for foreign needs. For the first contact, you can call him at 1500-111. As for the second you, you can call him at +6221-1500-111. You can contact the bank gem call center at any time.
That’s because, cs both services are both available for 24 hours. In fact, the availability of cs for 24 hours is not only for the first service. Other services such as priority banking and preffered banking are also available for 24 hours. However, the contact of the two is obviously different from PermataTel.
For priority banking, you can call it at 1500-100. The number is for domestic purposes. If you are abroad, you need to call +6221-1500-100. Priority banking itself is not available to the general public. The service is only intended for priority customers.
The limited service is also owned by jeins preffered banking. This is a high-end service that can only be used by premium customers. The number is also two types depending on the location of the customer who contacted. If you are in the country, you can call 1500-110.
While abroad, customers can call +6221-1500-110. Although the service is available for 24 hours, there is a difference when contacting it in business hours and other hours. During business hours, the available CS amounts to more. This makes the phone very rarely experience delays.
ConnectingCall Center Can Also Be InOther Ways
In addition to the phone, you can also contact the permata bank call center through other means. The first way is to use email. The official email address of the bank gem itself is care@permatabank.co.id. To contact him via email, first log in to your personal email address.
Then, create a new message and enter the address to which it is intended. Do not forget to also include the title of the complaint or the question to be given. In the message field, enter the problem experienced in detail. Don’t forget to also enter a personal contract ranging from your full name to your account number.
When getting emails from consumers, the bank gem call center will understand the meaning of the email as well as possible. In addition, it still needs waiting time until CS gives the best answer. therefore, make sure the questions given are made as detailed as possible. This method can make it easier for CS to understand complaints.
This obviously makes the message sent faster to reply. In addition to email, you can also contact permata bank through social media. One of the most active social media gems of banks is twitter. Contacting him via twitter is also not too difficult.
First, prepare your personal data and accounts as completely as possible. When you’re ready, log in to your personal twitter account. After logging in, look for the official account of the bank gem. The official account itself is @permatacare. The official account of the permata bank call center has the characteristics of other official accounts on twitter.
When the account has been found, you can contact it in two ways. This method includes dm and mention. For questions that are privacy, you can use DM because it needs to be included some personal data such as when making contact via email. But for the nature of the question, just mention it directly to the @permatacare.
Additional Information Related to Call Center
There are often some questions related to the bank gem call center. One of the most common questions is related to cost when contacting a call center. Please note that there is a rate every time you call the number. Naturally, the rates are different when contacting at home and abroad.
When contacting abroad, interlocal rates will be used. Meanwhile, if you contact in the country, the rate varies according to the SIM card used. Actually, contact via email and social media is a way out that can be chosen when customers do not have credit stock.
With that, complaints can still be expressed even if it is not as fast as the use of the phone. Actually, permata bank call center itself is developing a technology called Voice ID. With this technology, data verification when you are on the phone can run faster. Some consumers do complain about the verification of this data.
That’s because, verification of the data takes a long time so that it consumes a large amount of customer credit. With the existence of voice ID, data verification is actually not done orally. However, the system will detect the voice of the party making the call.
With this detection, the system will immediately find out whether the one calling this is you or not. But to use the voice id service, you need to register your voice first. This voice registration is done through PermataTel which above has been explained that the phone number is 1500-111.
Be sure to contact him when there is a problem.
Do not contact the permata bank call center when there is a problem. In some conditions, contacting a call center becomes mandatory. One example is when your ATM card is swallowed or lost. if this happens, directly contact the call center to block the atm card.
If this block is not done, it could be that the atm is used by other parties and the balance in it is lost instantly. Blocking it using a call center can be the best prevention effort. In addition to blocking ATM cards, you are also required to contact the call center if there are urgent conditions.
For example, ATMs often experience disruptions even though you will make important payments. It is not appropriate to wait for the ATM to recover because the time cannot be determined. It would be better to directly contact the call center. That’s because, the call center itself provides transfer and payment features of various services.
With the benefits that will be obtained when contacting him, be sure to keep the bank gem contacts on a personal mobile phone. This will be very useful if at any time you have sudden needs. In this way, you no longer need to look for bank gem call center contacts when you need it.